Order and Shipping FAQ
About the Products
Q: Are all of your products authentic Korean-made?
A: Yes, we guarantee that every product we sell is 100% authentic and sourced directly from reputable manufacturers and distributors in Korea.
Q: Can I see the full list of ingredients for a product?
A: Absolutely! We believe in transparency, and you can find the full list of ingredients on each product page under the 'Ingredients' tab. If you cannot find this information or if it appears to be incomplete, please do not hesitate to contact our customer service team. We will be happy to provide you with all the details you need.
Q: Do your products have expiration dates?
A: Yes, like all beauty products, our Korean beauty items have expiration or best-before dates. You can find these dates on the packaging of the product.
Q: Are your products suitable for all skin types?
A: We carry a diverse range of products suitable for various skin types. Please refer to the product description for recommendations or reach out to our team via our Social Media channels for personalized advice.
Ordering
Q: How do I place an order?
A: You can place an order by selecting your desired items, adding them to your cart, and proceeding to checkout where you will fill in your shipping and payment information.
Q: Can I modify or cancel my order after placing it?
A: Please contact our Order Team as soon as possible to request any changes.
Smart: 0949-994-7886
Globe1: 0917-706-4831
Globe2: 0977-841-8574
FB: https://m.me/Payoasia
Email: buyerhelp@payo.asia
Shipping
Q: Do you ship internationally?
A: Currently, we are focusing on serving and expanding within the Philippines market to ensure we provide the best possible service and product offerings to our local customers. As a result, we do not offer international shipping at this time. We appreciate your interest in our products and hope to serve customers beyond the Philippines in the future. Stay tuned for updates by subscribing to our newsletter or following us on social media.
Q: What are the shipping costs for my order?
A: We are delighted to offer Free Delivery on all orders over PHP 1500. For orders under this amount, standard delivery charges apply: PHP 100 for addresses within Metro Manila and PHP 150 for addresses outside Metro Manila. All shipping fees will be clearly indicated at the time of checkout, so there are no unexpected costs.
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location and the shipping method selected. Please note that orders placed before our 10 am cut-off time will be processed the same day. We strive to dispatch orders as quickly as possible, and once shipped, you will receive a confirmation SMS with tracking information. Estimated delivery times are as follows:
Metro Manila: 1-2 days
Luzon: 3-5 days
Visayas: 6-9 days
Mindanao: 6-10 day
Please note that during holiday and peak seasons, additional processing and shipping days may be required due to increased demand. We appreciate your understanding and patience during these times.
Q: Do you offer same/next day delivery?
A: Yes, we offer Same/Next Day Delivery services for those times when you need your order quickly. For same day delivery, please make sure to place your order by 1 pm, and for next day delivery, your order should be placed by 3 pm. These expedited shipping options are subject to additional costs and are available exclusively for Metro Manila addresses, adhering to the order cut-off times. Note that orders placed on weekends or public holidays may be subject to delays.
Q: How can I track my order?
A: Tracking your order is easy and convenient. Simply visit Payo Asia Parcel Tracking and enter the tracking number you received via SMS. This will provide you with the latest updates on the status of your delivery. If you encounter any issues with tracking your order, please contact our Order Team for assistance.
Smart: 0949-994-7886
Globe1: 0917-706-4831
Globe2: 0977-841-8574
FB: https://m.me/Payoasia
Email: buyerhelp@payo.asia
Payments and Promotions
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, eWallets and Cash on Delivery (COD)
Q: How can I find out about promotions and discounts? A: The best way to stay informed about our promotions and discounts is to subscribe to our newsletter and follow us on our social media channels.
Returns and Refunds
Q: What should I do if I receive a damaged or defective item?
A: We apologize for the inconvenience if you've received a damaged or defective item. Please send an email to buyerhelp@payo.asia with your order details and include photos or videos showing the damage or defect. Our Order team will review your case and get in touch with you to provide assistance and discuss the next steps for a return or exchange. Your satisfaction is our top priority, and we'll work promptly to resolve the issue.